Terms & Conditions

PAYMENT TERMS

PAYMENTS IN

Who do we collect service charge or ground rent payments on behalf of:

This will be set out on your service charge demand and will be our client for the purposes of your development. This may be the freeholder, RTM company or management company.

What are the payment terms:

Your lease or transfer deed will set out the frequency of your payments and when they are due. The due date will also be set out on your demand. You may pay within 14 days of the date of this invoice before any chaser is received.

What if the payment is disputed:

You must take your own legal advice on the terms of your lease or transfer deed, as we cannot offer legal advice. All payments are raised strictly in accordance with those provisions and in accordance with the budget set at the beginning of the service charge year.

What if I make a payment in error:

Please contact us and we will arrange a refund. This will usually take around 2 weeks as payments made online are not available immediately.

How long will it take for my payment to show on my account:

Up to 2 weeks (subject to bank holidays).

How is service charge calculated?
At the beginning of each year we prepare an estimate of what we anticipate the costs of maintaining the estate to be. This includes all regular services, such as window cleaning, gardening, cleaning, heating and electric in the communal areas, lighting, lift maintenance, fire equipment, building insurance and other items specific to your estate. At the end of the year we compare the estimate with the actual spend and adjust the budget accordingly for the next year.

What is ground rent?
Ground rent is a rent you pay to the landlord each year for living in your development. Sometimes we will collect the rent on the landlord’s behalf, or they will invoice you directly.